Apart from the pre-made packs of cards all designs can be personalised. In most cases all text can be changed and in many cases colours, pictures, layout etc can be personalised to suit you. Where considerable extra design time is required extra design charges will apply.

When you have placed an order you will be asked to complete an online form with all of your text and the information required to personalise the design. It is important to give correct information and any design changes at the start of the process.

To place an order, find the listing (page) with your chosen design and select what you need from the drop-down menus. Alternatively click 'message seller'.

In a message please detail exactly which things you'd like and the quantities and what country you are in and we'll get back to you with a custom listing that we can amend until you're happy to place an order.

Once your order is placed you will be emailed a confirmation that will include links to the online forms where you can enter your wedding stationery information.

Please note that though USA orders over $35 qualify for free shipping, any larger value orders need to be upgraded to courier shipping at the checkout to cover the cost of tracked / insured shipping.

Most customised orders are completed in 3 weeks or less however at busy times of year orders can take slightly longer. The length of time to complete an order is also dependant on how complex your order is. Large orders or orders with a lot of finishing (e.g. envelope liners) can take longer.

If you do not provide final information and text this will delay your order. Customers are responsible for providing their information in a timely manner; Paper Willow cannot be held accountable for delays caused by text/ information delays.

If you are in a huge hurry to get your stationery please select 'Rush My Order' at the checkout. This will make you a priority order. In most cases 'Rush My Order' orders are completed in under a week.

You will be required to place your order and pay for it in full before we do any design work for you. (Minimum order 30)

You will be asked to complete an online form with your text and wedding information.

Once your design is ready you will be sent a digital proof so that you can check for spelling and factual errors. This round of changes is not intended to cover a complete re-design.

Additional rounds of changes may be charged at £40 per hour.

Once we have made corrections you will be asked to approve a further proof before we make your stationery. We don't go to print until you are completely happy with your proof.

Lots of our designs involve hand-drawn pictures (for example within the travel and woodland / festival designs. We have lots extra pictures of plants / animals objects that we've already drawn so in many cases we can change / replace pictures if we have them.

If you require a picture adding / changing that we don't already have they can usually be drawn specially for you at a cost of £40 per picture.

Just ask if you're not sure! We can usually accommodate all requests.

Yes. Samples can be purchased by selecting 'Sample Invite' from the drop-down menus on the listings.

Samples are an example invitation showing you how the design could look. It's a chance to check the quality of the print and materials used.

Most people are happy to see a sample with example text. If you need to see a sample with your text and information please get in touch; it can be done but will be more expensive than a standard sample because the cost of the design time has to be included in the price. Prices start at £65 for personalised samples.

Usually yes. There are some languages (eg Cyrillic) that are not fully supported by all of the fonts used. We might ask you to supply us with a section of text to test with your chosen design so that we can see whether all of the characters appear correctly in the fonts used. In many cases alternative fonts can be found.

Please contact us if you are looking to place a very large order. Depending on the amount of work involved we may be able to offer discounts.

If you have placed an order you should have received a confirmation email with the links to the online forms where you can enter your text and information. Depending on how busy it is there may be a short wait of a few days to receive your proof.

Our normal working hours are Monday - Thursday 9am - 3pm UK time which is when most messages will be dealt with.

We do not normally answer messages during the night or on weekends and UK bank holidays.

Please be patient if you do not receive a reply straight away; we are a small company working around a young family. We offer a high quality, very personalised service and we don't have a large team of people answering emails.

Yes we probably can. Please send us a message giving us as much detail as you can about the design you want including how sets you would be looking to order and whether you have a budget we would need to stick to. Generally with custom design we operate a 'pay-as-you-go' service of £40 per hour for design work. Most of our designs have required at least 10 hours of design work to set up.

This depends on what your order is and whether you have selected tracked shipping at the checkout. All shipping times are how long your package will take to arrive with you after it has been made and packed.

Ready made cards are usually sent with Royal Mail 2nd class within the UK unless you have upgraded to a tracked service. This is normally 3-5 days delivery following dispatch but can be longer especially at busy times of the year.

Smaller International orders are sent with a tracked service (unless you upgrade) and can take 2-8 weeks to arrive. Larger US orders must select courier shipping in order to ensure safe and quick delivery.