Dear Customers,

Please read important information below prior to purchasing a wedding gown:

1. ZOOM CONSULTATIONS
Please request a free 15 min virtual Zoom consultation if you have any questions about the dress and your future order.

2. SIZING
Our sizing chart is is not a typical US size chart, so please make sure to measure yourself by following the "how to measure" guide on the listing. Do not be surprised if on a regular basis you wear size 2 and it turns out you need a size 8 based on our sizing chart. Dresses in general run true to size but you always want to give a little room for possible alterations. Custom dress sizing is available upon custom order request (at additional cost and more production time)

3. POSSIBLE ALTERATIONS
No garments fit like a glove and you might need an alteration done on your end after receiving your order.

4. DRESS COLORS
What to know about our wedding dress colors: Light ivory is very similar to off white, white color is more of "pure or blue white", champagne color mostly refers to light ivory lace with champagne or nude lining, custom colors are available upon custom order request (at additional cost and more production time)

5. PRODUCTION AND SHIPPING
It takes us about 3-6 weeks to complete the dress and additional 5 business days for delivery.
Our business is located in Lancaster PA, which is where the order will be shipped from.

6. ORDER CANCELLATIONS, RETURNS AND SIZING EXCHANGE
It is all about communication. For custom measurement orders, if you provide accurate measurements we should have no major issues with how a garment fits since the order will be made based on your measurements. For non-custom measurement orders we do offer a sizing exchange if needed (please let us know within 3 business days of receiving your order)
We allow order cancellations within 24 hours of your purchase for a full refund.
PLEASE NOTE THAT ALL GARMENTS ARE MADE TO ORDER AND WE DON'T KEEP ANYTHING IS STOCK.

WE DO NOT ACCEPT RETURNS BUT PLEASE CONTACT US IF YOU HAVE ANY ISSUES WITH YOUR ORDER WITHIN 3 BUSINESS DAYS OF RECEIVING IT.


7. GARMENT QUALITY AND CUSTOMER SATISFACTION
The quality of our garments are very good and we take pride in work we do. Customer satisfaction and pleasant shopping experience is important to us, therefore we try to be reasonable and ask you to communicate if you have any questions or concerns about your order.

8. IS THE DRESS EXACTLY LIKE PICTURED?
When it comes to handmade items, no two garments are exactly the same. Sometimes we simply ran out of same fabric and have to look for a replacement option, which is why it may or may not be exactly the same, but should be very close to original.
Once the order is placed and before we start making the dress we will contact you and send the picture of lace or other fabric to confirm with you before making it.

We appreciate your business and support of a small business and hope you have a pleasant shopping experience with us!

Please note that customer is responsible for all shipping related fees.